Reach Out to Us
Get in Touch with Laser Focused Veteran
We’re here to assist with your inquiries about custom laser-engraved items. Whether you have questions about our products or need a special order, our team is ready to help.
Explore Our Custom Creations
Your Questions Answered
Find answers to common questions about our custom laser-engraved products and services.
What types of materials can you engrave?
We can engrave on a variety of materials including wood, leather, and glass. If you have a specific material in mind, feel free to contact us for more details.
How do I place a custom order?
To place a custom order, please reach out to us via email or phone. Our team will guide you through the process and help bring your vision to life.
What is the typical turnaround time for orders?
Our standard turnaround time is 2-3 weeks, depending on the complexity of the project. We strive to deliver quality craftsmanship in a timely manner.
Can I request a design proof before production?
Yes! We provide design proofs for our custom orders to ensure your satisfaction before we proceed with production.
Do you offer bulk order discounts?
Yes, we offer discounts for bulk orders. Please contact us with your order details for a personalized quote.
What is your return policy?
We stand by the quality of our products. While they are built to last, due to the custom nature of our products, we do NOT accept returns on completed projects.
We will however, gain approval of the final image design, prior to beginning the engraving process. This allows us to ensure top quality and make the process as seamless as possible.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number so you can monitor its progress.
Do you ship internationally?
Currently, we ship within the United States. For international inquiries, please contact us directly.
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. Contact us for any specific payment inquiries.
